D13.3: End-User Involvement Report

 

The major issues researched in this report are: How are the end users' perspectives integrated in the BRIDGE project, and which adaptive measures to end users' capabilities and challenges have been emphasised during the project execution? It is a criterion that the project should provide significant improvements to the emergency response. Expert judgements in disaster risk reduction could be applied to frame information about emerging crises in "the real world", for making assumptions and communicating recommendations to researchers and technology developers in the BRIDGE consortium. It is the joint performance of experts as a group that guided the construction of the End-User Advisory Board (EUAB). We always need a combination of experts (phenomenological expert, communication expert, social relations, technological equipment, psychology etc.), of which our conception is a load-response model. Knowledge about the load (scenario, energy, toxicity, malicious intentions etc.) and the associated first responses (psychology, sociology, technology and culture of human-system interrelationships) are linked to the expert skills. This document presents an analysis of the end-users' involvements provided by interactions between the researchers in the consortium developing technologies, the social scientist, crisis management researchers and professional end-users, of which the EUAB played an important role.

 

The end-users were thought to become challenged with; Requirements, Specifications, Development and Validation. In order to meet these challenges the contents of end user involvement have changed according to the level of maturity of the products produced in BRIDGE. End-users were involved in EUAB meetings, workshops, conferences, participation in demonstrations, evaluations, attending ValEDation Days, and testing concept cases.

 

The end user involvement as part of the Participatory Design Methodology has been extensive and continuous spanning from informal contacts to structured evaluations of demonstrations. The technology developers have had a humble approach to the disaster response domain, being observant and sensitive to input from end users. The achievements presented through the eight concept cases and the underlying Middleware are developed through a process with continuous feed-back and adaptation to end-users' needs and challenges.

 

We consider the design of the BRIDGE project's active use of participatory trial research as promising and a basis for further development in future EU projects in the disaster risk reduction domain.

 

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D06.1 - Design Pattern Library - is ready for browsing! Please visit the BRIDGE Design Pattern Library and submit new patterns at http://pattern-library.sec-bridge.eu/.
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International Cooperation in Crisis Management – A European Perspective Large scale crises can influence many countries simultaneously as they may occur in or involve multinational regions.
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