Dynamic Self-moderation in a Corporate Wiki to Improve Participation and Contribution Quality

Silviya Dencheva, Universität Bonn

Christian R. Prause and Wolfgang Prinz, Fraunhofer FIT

Abstract

Contribution to a corporate wiki for the purpose of knowledge transfer can be very low because of continuously pressing tasks, a chronic lack of spare time, and motivational reasons. This is a problem because the wiki fails to achieve its purpose of collecting valuable knowledge, and becomes less attractive through this over time. We present a reputation-based system that socially rewards employees for their contributions, and thereby increases their motivation to contribute to the wiki. In a four months trial of productive use with two work groups, we could show that our concept increases the quantity and quality of articles in the repository, leads to higher activity in general, and draws employees to the wiki who had not contributed before.

Full paper

S. Bødker, N. O. Bouvin, W. Lutters ,V. Wulf and L. Ciolfi (eds.)

ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work,

24-28 September 2011, Aarhus, Denmark, pp.1-20, Springer 2011.

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