Key Challenges in Multi-agency Collaboration During Large-scale Emergency Management

Aslak Wegner Eide, Ida Maria Haugstveit, Ragnhild Halvorsrud, Jan Håvard Skjetne, and Michael Stiso, SINTEF ICT




This paper reports the results of a workshop studying the challenges of collaboration during emergency response in Norway. The findings from the workshop reveal three categories of challenges linked to collaboration both within and across emergency agencies: (1) communicating within and across emergency agencies, (2) establishing and maintaining shared situation aware-ness, and (3) inter-organizational understanding. Underlying barriers hindering efficient collaboration are identified for each of the three categories. Against this backdrop, the paper discuss opportunities for ambient intelligence technol-ogy that can help mitigate the identified challenges. 



Proceedings of the International Joint Conference on Ambient Intelligence (AMI 2012),

AmI for Crisis Management Workshop, Pisa, Italy, 13 November 2012.







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